Transforming High-Altitude Operations with End-to-End IoT Services and Customer Satisfaction Enhancement

Challenge

In the boom lift equipment sector, where safety is paramount, SINOBOOM Intelligent faced challenges with traditional after-sales service models. Delays in repairs and the need for in-person servicing increased operational costs and impacted customer satisfaction negatively.

Benefits

• Integrated Lifecycle Visibility

  Integration with core information systems for real-time monitoring of equipment status and quality control throughout the production lifecycle, in line with the 15% improvement in service promptness and 6% increase in customer satisfaction.

• Data Integration and Sharing

  Bridged data gaps between systems to create a unified data environment for improved decision-making and efficiency.

• Process Simplification

  Streamlined business operations for greater efficiency.

• Global Service Expansion

  Established a strong presence in international markets, thereby reinforcing Sinoboom's global brand and accelerating overseas business growth.

• Lifecycle Service Enhancement

  Established an industrial IoT-based intelligent service platform that integrates production, financial leasing, legal, and after-sales services, streamlining company service system workflows and providing value-added services to end customers.