Smart Aftermarket Service Solution
The life cycle of construction machinery is about 8-10 years. The relationship between the customer and the equipment manufacturer is not just about the sales of the equipment, but the customer always needs the service and support from the manufacturer when they use the equipment, including training, repair, maintenance, oiling, spare parts supply, second-hand equipment trading, rental, and equipment remanufacturing. The after-market after the sales of equipment has a huge potential and, at the same time, is a huge opportunity for companies to cope with the white hot competition and the homogenization of products in the industry, and to increase revenue and enhance customer stickiness. Especially in overseas markets, the quality and efficiency of after-market services directly affect the local market share.
With its in-depth understanding of the construction machinery industry, ROOTCLOUD has developed a smart after-market service solution while providing MachineLink+ remote management solution for construction machinery. This builds a perfect data collection and analysis closed loop, enabling core services such as smart scheduling, service order management, performance visualization report, and key parts traceability, mainly including:
Real-time data acquisition and return. Real-time collection of various parameters of equipment operation for each category, and storage of data for real-time analysis.
Remote asset management, geo-fence. Monitor and manage equipment anytime and anywhere. Manage equipment operation status and statistics (total working time, working volume, fuel consumption, engine speed, etc.) to facilitate work arrangement and provide basis for maintenance. In addition, geo-fences can also be deployed prevent the theft of equipment in high-risk locations;
Smart fault prediction and diagnosis. Through big data analysis of technical parameters, such as equipment overall or parts status, usage parameters, and parts wearing, and parts replacement data, historical fault records, service and parts demand prediction, technical support is provided for proactive service, extending equipment life and reducing fault rate.
With the assistance of ROOTCLOUD smart after-market services, a large number of Chinese construction machinery enterprises with global business like TYSIM, have effectively realized the storage, analysis and utilization of construction machinery data, monitored and optimized the parameters of equipment operating conditions, predicted and prevented faults in advance, dispatched internal and external service resources, and significantly improved the enterprise after-market revenue and the satisfaction rate of overseas customers.